Privacy policy

Harissa is the leading store for spices, teas and various other food products like balsamico, sauces, aromas, dried fruits, flowers and other similar products.

Personal data are data relating to you that can be used to identify you directly (for example, your first and last name) or indirectly (for example, through a pseudonym such as a unique identification number). Personal data includes the name and surname, address, age, e-mail address and telephone number of a specific person. Personal data may also include numerical identifiers such as computer IP address, mobile phone MAC address or cookies.

We collect only the personal data you want to give us or the personal data necessary to provide you with and/or improve our services and products.

We collect and receive data through our website, applications, social media pages and/or other ways.

You give us your personal data directly (for example, when you create a user account, when you contact us when you enter your data in the LOYALTY gateway when you buy via the webshop, applications, or in our stores), and sometimes we collect them (for example, by using cookies to understand how you use our websites and applications).

You can give us your e-mail address, name, phone number, and other information so that we can provide you with information about our products, about the possibility of participating in our prize games or surveys, or simply if you want to receive information about special offers, discounts and/or other activities and offers of Harissa.

You can also become part of the successful Harissa team and start a career in Harissa by applying for a vacancy or by sending an open application and CV to our e-mail address info@harissa.hr.

We use your personal data exclusively to operate Harissa, as well as for management, support, and feedback on the service provided, and to prevent violations of security, law, or contractual terms.

We will primarily use your personal data to manage purchases and orders, to conduct prize games, special offers, or surveys, to answer your questions and inquiries, offer loyalty programs, send promotional content (if you have requested it), to analyze and collect statistical data.

Data we collect for the purposes of online shopping

To use the service of online ordering and purchasing products on the harissa.hr webshop, we need certain personal data:

• Your e-mail to identify you as a user and to provide you access to your user profile
• Your name and last name used to personalize the messages in the system and in the e-mails you automatically receive after a successfully finished ordering process or purchase from the harissa.hr webshop
• The address used for delivery
• If small businesses and companies request the R1 invoice, we also need the VAT number and the company name as part of the process of invoicing
• Phone number used only in case an issue occurs with your order
• Contact e-mail (can be different from the user e-mail), used only to send you a confirmation message after successfully finishing the order and insight into your payments.

This data is saved on your user profile on the webpage of harissa.hr, together with the preview of your orders, and only you as a user have an insight into this data, as well as harissa.hr as the service provider.

In the case of online billing, your data is also sent to the online billing service WsPay.

You can get insight into your personal data and the history of your completed orders by logging into your user account via e-mail and password. You can also update your personal information in your user profile. You can update all data except the account e-mail, which is the identifier of the user profile and cannot be changed.

If you want to use your "right to forget", send an email to info@harissa.hr indicating that you want to delete your user account and we will make sure your personal data is deleted from our system as quickly as possible and that we no longer use them in our data processing, but note that we are not able to delete data from already issued invoices, i.e. online payments and offline archives.

Data we collect through the contact form

To help you fix eventual issues and inquiries, we need some of your personal data:

• Name and last name
• E-mail contact
• Phone number (optional)

These data are only sent via email at info@harissa.hr and are not saved on the webpage harissa.hr.

Depending on the purpose of collecting and processing personal data, the legal basis for processing your data can be: Your consent, our legitimate interest (improvement of our products and services, fraud prevention, security and maintenance of tools used for example websites/applications/devices that are safe for use), execution of the contract or the service you requested and regulations that require the processing of personal data.

Harissa keeps your personal data sent to us through this webpage in a database.

We will keep your personal data only as long as it is necessary to answer your questions or solve an issue, to provide new and better service, and per applicable legal provisions. 

When determining the period in which we keep your data, we are following the following criteria:

• when purchasing our products, we retain your personal data for the duration of the contract
• when taking part in a prize game and/or promotion we retain your personal data for the duration of the prize game and/or promotion
• during your inquiries, we retain your personal data for the period necessary to process the inquiry
• when creating a user account, we retain your data until you request to delete the account or after a period of inactivity
• when subscribing for the newsletter, we retain your personal data until you unsubscribe, cancel your subscription or request us to delete the subscription
• when storing cookies on your computer, we retain your personal data as long as they serve their purpose.

We may retain your personal data after you stop using our services or stop using this website for fulfilling your legal obligations or managing your rights (before courts or other competent authorities) or collecting statistics and keeping records.

When we no longer need your personal data for any of the above-stated purposes, your data will be deleted from all systems within Harissa.

We want to draw your attention to the fact that you have the right to delete your personal data at any time.

We are using solutions of third parties to secure transaction safety made through our pages and apps from unallowed use of personal data and fraud. The fraud detection method is based on simple comparisons, associations, groupings, predictions, and determination of atypical values using intelligent agents, and data collection techniques through various techniques of deep data analysis.

In case of automated fraud detection, we may delay the processing of your order/request to verify the transaction and/or we can refuse the order delivery or request if we determine the possibility of fraud. In this case, we take all necessary safety measures and protection to limit the access to your data and you have the right to access information on which we based our decision.

When sending or showing personalized notifications and content, we may use techniques called “profiling”, or any form of automated data processing that includes using the listed personal data to assess personal aspects of the client, especially analysis or prediction of aspects regarding their personal preferences, interests, economic situation, behavior, etc.

Personal data collected through various interactions with you are being added to the central database and analyzed to predict your personal preferences and/or interests. 

Based on this analysis, we are sending or showing you notifications and/or content adapted to your interest and needs.

You reserve the right to object to using your data for "profiling".

We may share your personal data within our company to fulfill legal obligations, prevent fraud and/or secure tools, improve our products and services or because you gave us your consent.

We will not share your personal data with our business partners and associates who plan on using them for direct marketing purposes, except if you gave us your consent to do so.

Your personal data may also be processed by reliable third-party service providers to whom we entrust the tasks and activities they perform on our behalf. In this case we give them only the information needed to fulfill the service, along with our request not to use your personal data for any other causes. Our service providers have to provide the same level of security for your personal data at any moment, just like we do.

Your personal data can be shown to reliable third persons who help us in providing digital services and e-shopping services, like following on social media, loyalty programs, identity management, ratings and reviews, customer relationship management, network analysis, etc., to third persons who provide delivery services (the post office, delivery companies), to third persons who provide technical support like platform providers or server hosting providers, support and database providers, as well as technical support in sortwares and apps, payment providers (banks and other credit institutions).

Your personal data may be forwarded to to state law enforcement authorities in the following situations:

• when we are obliged to do so by regulations or law
• if such an action is necessary for the conduct of a legal process
• when responding to any legal requirements or actions
• if it is in accordance with legal requirements or actions or to protect our rights or the rights of our customers and the public.

We protect your personal data according to all applicable laws and regulations and we take all necessary measures to ensure their protection.

We also protect all the data we collect and process against unauthorized access of third parties.

Harissa offers the possibility to sign in through social media. If you sign in through social media, you are sharing your personal data depending on the settings of that specific social media platform.

Do not forget that all the content you share on social media platforms is available to the public, so be careful while sharing specific personal data like financial information or details about your address. We advise you to read the privacy policy to understand what personal data you are sharing and using on social media.

You have the right to contact us to provide you all the information we are keeping about you. You can also delete your personal data, correct it or change it by sending an email at: info@harissa.hr.

Our data manager: Ivana Hlupić, e-mail: info@harissa.hr.

The data manager is responsible for collecting and managing your personal data collected through the webpage www.harissa.hr.

Your personal data will only be used according to the Privacy Policy and applicable data protection legislation (Cro. Pravila privatnosti i primjenjivim zakonodavstvom o zaštiti podataka).

The privacy protection of minors (children) in the world of electronic communication is extremely important to us, as well as encouraging parents and guardians to follow the electronic activities of minors.

Processing personal data is legal if the person is at least 16 years old and/or with the consent of a parent and/or a guardian.

We ask parents to pay special attention to their children’s electronics activities and warn children not to provide personal information electronically without their permission. Parents and/or guardians can at any time see, change or delete their child’s personal data.

The web pages of www.harissa.hr are using so called cookies to ensure the customer a free service with all functionalities and high-quality content. Cookies represent a data set generated by the provider of the webpage and which the web browser saves on the disc of the customer in form of a small text files with specific customer data.

Types of cookies

The webpage www.harissa.hr uses following cookies:

• Session cookies - they are placed on the computer of the user of the www.harissa.hr website only for the duration of his visit to this website, thus enabling the user to use the website www.harissa.hr more efficiently
• Persistent cookies - these are cookies that will remain "recorded" in the user's internet browser until they expire or are manually deleted by the user. The collected information is anonymous and does not include the user's personal data.

Why should you allow cookies?

Harissa uses cookies for:

• providing better customer experience
• following and analyzing usage and site visits
• for the correct operation of the pages (in cases where this is necessary).

What if the user does not accept the cookies?

If the user does not accept cookies, it is possible that certain features of this website will not be displayed or work properly. This will limit the possibilities offered to the user by the Harissa site and could affect the design and user experience.

How can you manage cookies?

In your Internet browsers, you can delete cookies and manage the general settings for saving cookies, here are links to the instructions of the popular browsers Firefox, Chrome, Safari.

Managing cookies

Deleting and managing cookies in the browser settings

Most web browsers enable a complete ban on cookies or a ban on third-party cookies. If you disable all cookies in your browser, many sites you visit on the Internet will not work properly, including ours.

Statistics of the web page

In addition, the website www.harissa.hr monitors statistical visits solely for the purpose of obtaining the necessary information about the attractiveness and success of its pages on the market, using a third-party service called Google Analytics. Detailed third-party information about this service, as well as about the possibilities of users of the www.harissa.hr website in relation to the regulation of cookies that are necessary for the same, are available at: http://www.google.com/intl/en/analytics/privacyoverview.html 

Harissa reserves the right to make changes and corrections to this Privacy Policy.

Harissa respects your privacy.

Your rights:

• The right to information

You have the right to clear, transparent, and understandable information on how we use your personal data.

• The right of access

You have the right to access the personal data that you have provided to us, subject to prescribed restrictions. In the case of providing information, administrative costs may be charged.

• The right to correction

You have the right to ask for a correction and/or addition of personal data.

• The right to erasure/right to be forgotten

You have the right to request the deletion or removal of personal data. Your right to deletion and/or removal of personal data is not absolute as we may have legal or legitimate grounds for retaining your personal data.

• The right to object

You have the right to object at any time to the processing of personal data based on public interest or legitimate interests, including profiling.

You can unsubscribe or opt out of receiving direct marketing content at any time.

• The right to submit a complaint to a supervisory authority

You have the right to contact authorities for the protection of personal data. Before submitting a complaint to the competent authority for data protection, contact us to help you protect your rights.

• The right to data portability

You have the right to move, copy and/or transfer data from our database to another database. This right only applies to data you provided to us based on a contract or consent or if the processing is carried out by automated means.

• The right of restriction

You have the right to request the restriction of the processing of your data. This right restricts the processing of your data, which means that we can store it, but can not use it or further process it.

About your rights and how to exercise them, you can contact our personal data protection officer at: info@harissa.hr.

Harissa uses the Internet to collect and process your personal data. This includes processing and transferring of your data outside of Croatia too.

This Privacy Statement offers you all necessary information (in a simple way) for you to be able to choose if you want to use this webpage and if you want to send us your personal data or not.

When visiting our webpage, as well as while making electronical contact, you accept and consent to processing of your personal data in ways stated in this Privacy Statement.

If you are interested in providing certain services (prize games, newsletter, new product details), we will take additional direct personal data from you (name and surname, address and e-mail address). In this case, we will ask for your consent to collect and use your personal data, which will be used exclusively for the purpose for which you provided it to us.

If you have any questions regarding this Privacy Statement, please contact us at info@harissa.hr and we will be happy to answer all your questions.

For any questions regarding the protection of your personal data, how we treat your personal data and how we use it, or in case you wish to exercise your above-stated rights, feel free to contact us via e-mail: info@harissa.hr

If you wish to receive Harissa's newsletter, you can sign up for it through the newsletter form.

You can select the option "unsubscribe" at any moment if you do not wish to receive our newsletter anymore.

Yours, Harissa.